Policies and Procedures, Terms of Agreement, and Disclaimer

Disclaimer: Smiths 3D Prints is a small startup company – The process of printing all customer prints can and will take time. Until the company grows there will be times for us that we will be delayed on your order. This can be several days to weeks depending on orders. – Smiths 3D Prints will print your projects to the best of our abilities. Our machines are from Elegoo.com, and Bambu Lab. We use the best home use machines and we will strive to make your projects look the best they can be! Thank you for your understanding and continued support!

Process of transaction and the making of your prints!
1. Smiths 3D Prints is a Resin and/or Filament printing services, Meaning that we will only print on demand for those who do or do not have a printer but want their or a 3rd party creation brought to life.

2. Products you want printed must have a file provided, if no file is available but obtainable via online service (Example: Etsy, Cults3d Etc.) then the customer will be charged the cost of the file. This is so the original creator of the file will receive full credit for his or her work. Please support the original creator(s)
2.1 Smiths 3D Prints has a file creation capability. We have a contract with our file creator that can replicate or make a file for printing from scratch. His fees can be an additional cost to your print if his services are needed. Due to him being an independent 3rd party Smiths 3D Prints cannot quote his cost directly prior to creation.
2.2 Items for recreation: If you want something to be recreated and have the part available, we request that you send it to us. Having the part in person will allow us to recreate your item to almost 100% or improve said part. If you send us your part we will ensure that we safely keep and return your part upon completion of your print or if you request it back.

3. Costs/Shipping: All costs are priced in USD – Quotes are free – Orders within the United States of America (USA) Will require a minimum order cost of $20 for one item print. If the print request is several small items, then the combined value must reach equal to if not more than the minimum cost of $20 If the order request is for outside of the USA then the minimum order cost must be print job valued at $250 USD. Shipping will also be affected depending on where the orders are shipped to, whether within the USA or outside of the USA.
All print jobs that are valued over a $100 USD are required a 50% down payment after agreement of your print(s). After completion of the printing the remaining 50% of the order is to be paid. After the payment is complete then the order will ship within 5 business days. Tracking numbers Via UPS will be provided and sent via email. – Payment is done either Cash or Venmo.
3.1 – Large and Small Print Categories: Smiths 3D Prints will place your order in one of two Categories.
A. Small – Prints that have a low print time and low material usage will have a minimum cost of $20.00 USD.
B. Large – Prints that have higher print time and higher material usage will be have an hourly rate of $2.00 USD and a material cost amount equal to the amount used plus 10% before tax
1. Cost of print time per hour can and will increase depending on the cost of 3D Printing / Inflation. We will go off the cost amount increase within the last 3 Years from the time you submit your request on the site.
How do you want your print?
3.2 – Resin and filament print colors: For all Liquid Resin prints they are made from Siraya Tech Resin in Sonic Grey. For All Filament prints will be Elegoo Filament Black or Gray.
3.3 – If the customer would like a different color for their print(s) then a special order will need to be placed. Additional cost might happen, this will be discussed with the customer.
3.4 – A minimum cost of $5.00 will be added into all resin prints orders due the cleanup (Alcohol wash and UV curing)


How do you want your project?
All prints when printed will have supports on each print that have supports attached to the print. Supports are additional resin or filament pieces that will be printed on your project to make sure your project prints properly, without this process prints are prone to fail. As the customer you have the option to choose whether you want support on or off your projects after your products are printed. If you want the supports off prior to shipment, then there will be a small service charge for removing and sanding for a smooth finish for any products valued over $100 USD per the quote. Prices will vary depending on size, time, and type of print. This could also delay the shipping due to additional work.
If you don’t want the support removed, then we will ship the whole item to you at no extra cost.


4. Returns: All items that arrive Damaged or Missing must be returned if possible. Customers will have 15 – 30 days to return the items starting the day the item arrives (Based on the tracking). To start the full return customers must fill out the return form and submit it to Smiths 3D Prints Email / page under the subject Returns with your order number. The Return form will be reviewed then discussed with the customer about either a refund or replacement.

Company Disclaimer:
5. Smiths 3D Prints does not print privately owned Products unless an email and/or written consent of print is provided, or agreement of sale for from a 3rd party has been provided. (Meaning that if you want something from a company directly you must have permission) Smiths 3D Prints is not liable for any/all copyright infringement. Smiths 3D Prints is print on request policy only. Meaning that if you want something printed, we will print for you. We do not preprint items then sell after to produce and sell.
5.1 – Smiths 3D Prints will not make any prints affiliated with firearms, or close quarter weapons (Example Knife) If we feel that the print request is a danger to others, we will not print this item and inform the local authorities.

Warning: Please Read
6. Smiths 3D Prints uses Resin and Filament printers. Products from resin printers are made from liquid resin. Resin is considered a toxic material until “cured”. Meaning after all items are printed, they will go through a wash station using isopropyl alcohol (IPA) With a 90% or more solution. After the wash station all resin will be put in a UV Curing station for a period of time, depending on the size of the print. Smiths 3D Prints will not send out items without this process.


6.1 – Depending on the print size some items might be hollow to save weight. This will be discussed with the customer. If items are hollow there is a small chance that some liquid resin might be trapped inside of the Products. Smith 3D Prints will check if any leaks, cracks, damage to the products prior to shipping. If there are any of these issues these will be sealed off and disclosed to the customer before shipping. Before shipping the prints off to anyone the customer must agree that attempting to open, damage or modify hollow and/or non hollow products might pose a risk of liquid resin releasing and Smiths 3D Prints is not liable.
6.2 – Filament prints are made from hardened plastic that is then melted and reshaped into the desired print. Once the print of your choice is completed, Smiths 3D Prints is not liable for any / all actions revolving around the printed item.
6.3 – Any and all filament/resin products produced by Smiths 3D Prints have a chance to break down over time due natural causes, chemical, or weather. Note that Smiths 3D Prints are not liable in regards to anything after the process of transaction is completed or agreed upon prior to transaction in a written doc.
6.4 – Both Resin and Filament Prints have a creation called layer lines, depending on the type of machine / material and settings you might be able to see these lines. This will be informed to you prior to orders. We cannot make these smaller and/or seamless due to the way 3D Printers operate, we will make them as seamless as possible.

Data and Personal Information:
7. Smiths 3D Prints does not hold anyone’s personal data, this includes name, signature, credit card/ debit card, address, email address, etc. Unless it’s agreed (clicked on) via processes of transaction. This will also include the Policies and Procedures, Terms of Agreement, and Disclaimer. If the customer wishes to put any information publicly on Smiths 3D Prints website and/or Facebook, Instagram then this is the customers discretion. If information posted online and is seen in a negative aspect then Smiths 3D Prints will ask for the poster to take it down or remove it themselves. Continued action can result in a ban from social media affiliated with Smiths 3D Prints.

Customers both United States of America and International:
8. Smiths 3D Print can print and ship anywhere within the United States of America (USA). All items shipped within the USA will be shipped Via United Parcel Service (UPS). This can range from next day delivery to potentially a week if not more. If shipping is delayed, reach out to Smiths 3D Prints and we will investigate.
For customers outside of the USA: Smiths 3D Prints can make prints for customers outside of the USA but additional costs will occur due to shipping, time and material. All orders shipped overseas are shipped via UPS.

Race, Sex, and Religion Policy:
9. Smiths 3D Prints does not discriminate against any/all races, sex, and any/all religion. Smiths 3D Prints is an equal opportunity vendor / employer. All customers and workers are treated fairly and justly. Meaning everyone is equal regardless of background.